Ledger Reports Another Data Privacy Incident – Customer Data Compromised

French hardware wallet provider Ledger has informed its users about a security incident in which customer data was accessed without authorization. Well-known on-chain forensic investigator ZachXBT published a screenshot of the notification email on X.

According to the company, Global-e, a payment partner of Ledger, had detected suspicious activities in its cloud systems. Countermeasures were subsequently initiated to restore full control over the systems. A forensic investigation is currently still ongoing.

In a statement to Coindesk, Ledger emphasized that neither the actual platform nor any hardware or software systems were affected by the incident. The company did not disclose how many user accounts were compromised. A request from BTC-ECHO remained unanswered at the time of publication. Ledger has also not yet made any public statement on its own channels such as X or the company blog.

On social media, users are criticizing the company's security measures. For Ledger, this is at least the second known security incident after 2020, when attackers gained access to millions of customer data records through a coordinated attack.